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1.1 Acceptable Internet Use: the browsing or downloading of material of an illegal or offensive nature is not permitted. This includes but is not limited to: copyrighted movies, music (mp3's), or software, hacking/cracking material, or adult material. There are no exceptions to this policy.
1.2 Minors: children 12 or under must be accompanied by an adult.
1.3 CD Burning: Kayesoft Internet does not accept any liability for the actions of its customers with regards to the burning of CD's at its premises or for actions taken on the behalf of our customers as result of their request to burn their data files to CD. Customers must adhere to all trademark and copyright laws.
1.4 Printing: is provided as an additional chargeable service for customers hiring a PC. Customers are kindly reminded to check their documents before sending them to the printer. All printing done by customers intentionally, accidentally or carelessly must be paid for in full.
2.1 CCTV recording: is in operation in all stores for the protection of our customers, staff and stock.
2.2 Customer confidentiality: Kayesoft Internet does not accept any liability to customers or third parties for breaches of confidentiality due to technological reasons outside the reasonable control of Kayesoft Internet, or breaches caused by customers to third parties. Customers are required to comply with all applicable laws and contractual obligations concerning confidentiality and data protection.
2.3 Customer's Personal Property: Kayesoft Internet does not accept responsibility for customer property and to the extent reasonable excludes liability for the loss, damage or theft of any customer property brought onto the premises. Customers are reminded not leave any personal property unattended.
3.1 Food and Drink Policy: customers are permitted to bring drinks and cold food from other retail establishments. We do not allow hot food to be brought onto the premises. Customers are not permitted to consume alcohol on the premises.
3.2 Noise Policy: we permit the reasonable use of mobile phones and personal music equipment on the premises, but we kindly ask all customers to be respectful and considerate of the people around them. We reserve the right to ask customers to refrain from such action where it is affecting other customers or our staff.
3.3 Customer conduct: Kayesoft Internet reserves the right at its discretion to ask customers to refrain from conduct or to leave its premises. Conduct which may give rise to such action includes but is not limited to breaches or potential breaches of any applicable laws, regulations or contractual obligations, conduct which affects other customers or our staff, conduct which puts our equipment or software at risk, or breaches or potential breaches of any of our terms and conditions.
3.4 Refunds:
- Internet Service - Kayesoft Internet's Internet Service is provided on an 'internet connection only' basis and is not responsible for any external web sites or services. Refunds (or discounts) will not be given for unsuccessful attempts to connect to any external website or service. External sites and services are beyond our control.
- Products - Refunds are discretionary and will not be given without a proof of purchase and return of the product is in its original condition (not damaged, used, or removed from its packaging).
- Phone Cards and Top-up's (including vouchers) - we regret that refunds cannot be given under any circumstance. Customers should contact the service provider directly regarding any refund or service issues.
3.5 Alterations: Kayesoft Internet may alter these terms and conditions at its discretion.
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